Privacy policy

PRIVACY POLICY

1. INTRODUCTION
Welcome to Urban Euphoria CBD. Your privacy is important to us, and we are committed to protecting the personal information you share when visiting our website, purchasing products, booking wellness services, or interacting with our business.
This Privacy Policy explains how Urban Euphoria CBD (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information through our website, retail locations, and associated online services.
By using our website, you acknowledge the data practices described in this Privacy Policy.
2. INFORMATION WE COLLECT
We may collect personal information when you browse our website, place an order, subscribe to communications, participate in promotions, or schedule wellness services.
Information collected may include:

  • Name, email address, telephone number, billing address, and shipping address.
  • Purchase history, order details, product preferences, and transaction information.
  • Payment information processed through authorized third-party payment providers.
  • Appointment information and details voluntarily provided when booking wellness services.
  • Age or identity verification information when required by applicable laws.
  • Information submitted through contact forms, customer surveys, loyalty programs, or promotional registrations.
  • Technical information, including IP address, browser type, device information, website activity, and cookies.

We collect only the information reasonably necessary to operate our business, fulfill customer requests, improve our services, and comply with applicable legal requirements.
3. HOW WE USE YOUR INFORMATION
Urban Euphoria CBD may use collected information for the following purposes:

  • Processing purchases, payments, returns, and refunds.
  • Fulfilling online orders and coordinating shipping or in-store pickup.
  • Scheduling and managing wellness appointments.
  • Communicating important updates regarding orders, appointments, products, and services.
  • Administering loyalty programs, rewards, giveaways, and promotions.
  • Sending marketing communications when permitted by applicable law.
  • Improving website functionality and customer experience.
  • Preventing fraudulent transactions and unauthorized website activity.
  • Verifying customer eligibility for age-restricted purchases.
  • Maintaining business records and meeting applicable legal obligations.

We do not use customer information for purposes that are materially different from those described in this policy without providing appropriate notice or obtaining consent when required.
4. PAYMENT PROCESSING & THIRD-PARTY SERVICES
Our website is hosted through Square, and online transactions may be facilitated by Square or other authorized payment service providers.
When you make a purchase, certain personal and payment information may be collected and processed directly by these providers according to their respective privacy and security policies.
Urban Euphoria CBD does not intentionally collect or maintain complete payment card numbers through its own website records.
We may also utilize trusted third-party services for:

  • Website hosting and maintenance.
  • Payment processing.
  • Shipping and order fulfillment.
  • Appointment scheduling.
  • Email and SMS communications.
  • Customer loyalty programs.
  • Website analytics and marketing.

These providers may receive information reasonably necessary to perform their designated services.
5. COOKIES & WEBSITE ANALYTICS
Our website may use cookies and similar technologies to improve browsing functionality, remember preferences, understand website traffic, and support relevant marketing activities.
Cookies may collect certain technical information regarding your device and interactions with our website.
You may manage or disable cookies through your browser settings or available website privacy controls. Please be aware that restricting certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using nonessential tracking technologies.
6. EMAIL & MARKETING COMMUNICATIONS
Customers may voluntarily subscribe to receive information regarding new products, wellness services, special promotions, upcoming events, educational resources, and exclusive offers.
By subscribing, you authorize Urban Euphoria CBD to send marketing communications through your selected contact method, subject to applicable law.
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the communication or contacting us directly.
Where text-message marketing is offered, enrollment and consent will be obtained as required by applicable law. Customers may opt out of promotional text messages by following the instructions provided in those messages.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages, such as purchase confirmations or appointment updates.
7. AGE VERIFICATION & RESTRICTED PRODUCTS
Urban Euphoria CBD is committed to responsible retail practices.
Certain products offered through our business are restricted to customers who meet applicable legal age requirements.
We may collect or verify age-related information, including government-issued identification, when necessary to comply with federal, state, or local regulations.
Information collected for verification purposes will be handled in accordance with applicable privacy and recordkeeping requirements.
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it as required by law.
8. WELLNESS SERVICES & PERSONAL INFORMATION
Customers booking wellness services, including facials, Reiki, infrared sauna sessions, yoga, or other wellness experiences, may be asked to provide additional information relevant to their appointments.
This information may include personal preferences, service history, health-related considerations, or information voluntarily disclosed through intake and consent forms.
Such information is used to assist service providers in delivering appropriate services and managing appointments.
Access to sensitive appointment information is limited to authorized individuals and service providers with a legitimate need for the information.
We do not sell information collected through wellness intake forms.
Urban Euphoria CBD handles this information with care and in accordance with applicable privacy requirements.
9. SHARING OF PERSONAL INFORMATION
Urban Euphoria CBD respects your privacy and does not sell customer contact lists or wellness intake information.
We may share personal information with authorized service providers when reasonably necessary to operate our business, including payment processors, shipping providers, website hosting services, marketing platforms, and appointment management systems.
Information may also be disclosed when:

  • Required by applicable law, regulation, subpoena, or lawful government request.
  • Necessary to protect our business, customers, employees, or legal rights.
  • Required to investigate suspected fraud or security incidents.
  • Connected to a legitimate business transfer, merger, or acquisition, subject to applicable legal protections.
  • Expressly authorized by the customer.

Some advertising or analytics technologies may constitute sharing or targeted advertising under applicable privacy laws. Where such practices occur, we will provide any legally required disclosures and opt-out options.
10. DATA SECURITY
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.
Our website and payment transactions may utilize security measures provided by Square and other authorized service providers.
Although we take reasonable precautions, no electronic transmission or digital storage system can be guaranteed to be completely secure.
Customers are encouraged to protect their account credentials and contact us if they suspect unauthorized activity involving their information.
11. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Completing purchases and providing customer support.
  • Maintaining transaction and accounting records.
  • Managing appointments and customer relationships.
  • Meeting applicable tax, regulatory, and legal requirements.
  • Resolving disputes and protecting legitimate business interests.

When information is no longer reasonably required, we will take appropriate steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable recordkeeping obligations.
12. YOUR PRIVACY RIGHTS
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include requesting:

  • Access to personal information maintained about you.
  • Correction of inaccurate or outdated information.
  • Deletion of eligible personal information.
  • Information regarding how your personal data is used or disclosed.
  • Withdrawal of consent for optional marketing communications.
  • Opting out of certain advertising or data-sharing activities where applicable.

To submit a privacy-related request, please contact Urban Euphoria CBD using the contact information provided below.
We may need to verify your identity before processing certain requests. All requests will be reviewed and addressed in accordance with applicable law.
13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, manufacturers, social media platforms, appointment providers, and other external resources.
Urban Euphoria CBD is not responsible for the independent privacy practices or content of these external websites.
We encourage customers to review the privacy policies of third-party services before providing personal information.
14. CHANGES TO THIS PRIVACY POLICY
Urban Euphoria CBD reserves the right to revise this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers, or applicable privacy regulations.
Any updates will be published on this page with a revised effective date.
Where required by law, we will provide additional notice or obtain consent before implementing material changes to our data practices.
15. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us.
URBAN EUPHORIA CBD Elevate Your Wellness
Round Rock Location 581 University Blvd, Suite 100 Round Rock, TX 78665