SHIPPING & RETURNS
SHIPPING & RETURN POLICY
Thank you for shopping with Urban Euphoria CBD. We are committed to providing quality products and carefully inspecting orders before they are shipped. Please review this Shipping & Return Policy before completing your purchase.
SHIPPING POLICY
Orders are processed and prepared for shipment after payment has been successfully received.
Customers are responsible for providing a complete and accurate shipping address at checkout. Urban Euphoria CBD is not responsible for delays, lost packages, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.
Once an order has been shipped, customers will receive tracking information when available.
Delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside of Urban Euphoria CBD's control. Shipping delays do not qualify an order for a refund.
Lost or Stolen Packages
Once an order has been confirmed as delivered by the shipping carrier, Urban Euphoria CBD is not responsible for packages that are lost, misplaced, or stolen after delivery.
Customers should contact the shipping carrier directly regarding delivery issues and may also contact Urban Euphoria CBD for assistance with available tracking information.
RETURN & REFUND POLICY
ALL SALES ARE FINAL.
Due to the nature of our products and our commitment to product quality, safety, and integrity, Urban Euphoria CBD does not accept returns or provide refunds for products that have been purchased and successfully delivered.
We do not accept returns or provide refunds for:
- Change of mind
- Incorrect product selection
- Unwanted products
- Incorrect size, quantity, or product selected by the customer
- Products that have been opened or used
- Failure to review product information before purchasing
- Shipping delays
- Packages confirmed as delivered but subsequently lost or stolen
DAMAGED PRODUCTS UPON DELIVERY
If your order arrives damaged upon delivery, please contact Urban Euphoria CBD as soon as possible.
A damaged product may be eligible for partial store credit at the sole discretion of Urban Euphoria CBD. Eligibility is not guaranteed and will depend on the circumstances and documentation provided.
To request consideration for damaged merchandise, customers must:
- Contact Urban Euphoria CBD within 48 hours of delivery.
- Provide the order number.
- Provide clear photographs of the damaged product.
- Provide photographs of the shipping package, including any visible damage to the box or packaging.
- Provide any additional information requested by Urban Euphoria CBD.
Customers should retain the original product, packaging, shipping box, and any other materials related to the shipment until the claim has been reviewed.
If approved, Urban Euphoria CBD may provide partial store credit based on the extent and circumstances of the damage. Store credit is not guaranteed and does not necessarily equal the full purchase price of the product.
ORDER ERRORS
If you believe you received an incorrect item or your order contains an error, contact Urban Euphoria CBD promptly after delivery.
We will review the order and determine what resolution, if any, is appropriate.
CUSTOMER RESPONSIBILITY
Customers are responsible for reviewing product descriptions, quantities, sizes, and other product information before completing a purchase.
By completing a purchase through the Urban Euphoria CBD website, the customer acknowledges and agrees to this Shipping & Return Policy.
POLICY CHANGES
Urban Euphoria CBD reserves the right to modify or update this Shipping & Return Policy at any time. Any changes will be posted on this website and become effective when published.
CONTACT
For questions regarding an order, shipping issue, or damaged product claim, please contact Urban Euphoria CBD through the contact information provided on our website.
Urban Euphoria CBD
All Sales Final - No Returns or Refunds Except as Specifically Provided Above
DISCLAIMER:
Delta 8: This product is not available for shipment to the following states: Alaska, Arizona, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Iowa, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, Utah, Vermont, Virginia, Washington, West Virginia”